Privacy Policy

Last updated: July 29, 2026

Lingo ("we", "us") builds real-time AI interpretation software. This Privacy Policy explains what data we collect and how we use it.

1. Data we collect

• Account data: email, name, avatar, authentication provider identifiers.
• Meeting metadata: meeting titles, source and target languages, participants, timestamps.
• Audio and transcripts: we process audio in real time to produce transcripts and translations. Audio is not persisted by default; transcripts may be stored if you enable session recap.
• Usage data: feature usage, credit consumption, device information, IP address.
• Billing data: handled by our payment provider (Paddle). We store subscription status and plan.

2. How we use your data

• To provide translation, transcription, and meeting features.
• To bill you and prevent abuse.
• To improve service quality (aggregated, non-identifying metrics).
• To respond to support requests and legal obligations.

3. Third-party services

Lingo relies on providers for specific capabilities:

• Speech recognition: Deepgram, browser SpeechRecognition.
• Translation & LLMs: Google Gemini, OpenAI, Anthropic (via AI gateway).
• Voice synthesis: ElevenLabs.
• Real-time transport: LiveKit.
• Payments: Paddle.
• Infrastructure: Supabase (Lovable Cloud), Cloudflare.

Each provider processes the minimum data needed for its function.

4. Cookies and authentication

We use secure cookies and local storage to keep you signed in. We do not use third-party advertising cookies.

5. Data retention

• Meeting metadata and transcripts: retained for the life of your account, or until you delete them.
• Audio streams: not persisted unless recording is explicitly enabled.
• Billing records: retained as required by applicable tax and accounting law.

6. Your rights

You may request access, correction, export, or deletion of your data at any time by contacting privacy@lingo.my.id. We honor GDPR, UK GDPR, and CCPA rights.

7. Security

We enforce row-level security at the database, encryption in transit (TLS), and encryption at rest. We do not sell personal data.

8. International transfers

Data may be processed in the United States, European Union, or Asia depending on the provider serving your request. Standard Contractual Clauses apply where required.

9. Changes

We will notify you of material changes to this policy via email or an in-product notice at least 14 days before they take effect.

10. Contact

Questions? Email privacy@lingo.my.id.